Centre Information

Keeping each other safe

Thursday 27th January 2022

Following the recent Government announcement that Plan B restrictions will be lifted on Thursday 27th January, we will continue to ensure Riverside remains a Covid safe shopping centre.

The easing of restrictions also means mask wearing inside our centre will not be mandatory, although we’d encourage visitors to continue to do so unless exempt.

We look forward to continuing to provide our visitors with an enjoyable, relaxed and safe shopping experience.

Thank you for your understanding, let’s keep protecting each other and keep our community safe.

The Management Office:
Look for the glass door on the left when entering Riverside from the Bridge Street entrance. The Management Offices are on the first floor.

Centre Opening Hours:
Monday to Saturday: 8.30am until 6pm

Sunday: 10am until 4pm

Bank Holiday’s: 10am until 4pm, excluding the following:

Good Friday: normal trading hours (8.30am until 6pm).

Spring Bank Holiday: normal trading hours (8.30am until 6pm).

Queen’s Platinum Jubilee: normal trading hours (8.30am until 6pm).

Christmas Eve: 8.30am until 4pm.

Bank holiday in lieu of 25th December: normal trading hours (8.30am until 6pm).

Bank holiday in lieu of 1st January: normal trading hours (8.30am until 6pm).

The centre is closed Easter Sunday, Christmas Day and New Year’s Day.

*Please check with individual stores for their trading hours.

Security/CCTV:
Riverside has a Security Team and CCTV coverage.
Management Office Telephone Number: 01386 49442.

Parking:
Riverside operates a multi-storey car park of 259 spaces on 6 levels.
Level 6 of the car park, or upper level, leads directly into the shopping centre.

The car park is managed by Euro Car Parks (Tel No. 0207 563 3000).

The car park entrance height is 6ft 3 inches or 1.9metres.

Parking charges including blue badge holders:
Monday to Sunday (including Bank Holidays):

Up to 1 Hour £0.80
Up to 2 Hours £1.50
Up to 3 Hours £2.00
Up to 4 Hours £3.00
24 Hours £4.00

Monday to Saturday – The car park is opened at 07.30am and locked at 6.30pm.

Sunday’s and Bank Holidays – The car park is opened at 09.30am and locked at 4.30pm.

*The car park is locked outside the above times. There is no release service when the car park is locked/closed.

Disabled Services:
10 Disabled car parking spaces are available on Level 6 of the car park adjacent to Riverside’s Shopmobility unit which provides disabled facilities.

The Disabled Toilet is located in the Public Hall Mall near the entrance of the Public Hall.

Parent and Baby Facilities:
10 Parent & Child Car Parking Spaces are available on Level 6 of the Car Park.
There is both a Baby Changing Facility and a Parent and Child facility in the main toilet block located in the centre of Riverside in the New Jersey Sidewalk Mall (near Coffee Moments).